Privacy Policy

Who we are

Full Circle Coaching (https://fullcirclecoaching.co.nz) is a health coaching and personal training business based in Christchurch, New Zealand. We are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

If you have any questions about this policy, contact us at fullcirclecoaching23@gmail.com.

What information we collect

We only collect information you provide directly to us:

• Discovery session requests: your name, email address, phone number, what you would like help with, and any note you add
• Analytics data: anonymised usage data (via Google Analytics 4), if enabled for this site

We do not collect payment information. A booking request only needs the basics: please keep detailed health information for your free consultation, where Diana will talk it through with you directly.

Why we collect it

• To respond to your enquiry or service request
• To fulfil services you have asked us about
• To improve our website based on how it is used

We do not sell your information. We do not use your information for unsolicited marketing unless you have specifically asked to be kept informed.

Cookies

Our website may use cookies for analytics and to remember form state during your visit. You can disable cookies in your browser settings. Some parts of the site may not function correctly if you do.

Who we share your information with

• C.E.A Forms: run by C.E.A Smith, our website provider. It receives contact form submissions and forwards them to us by email
• Cloudflare: our hosting provider, processes traffic data as part of delivering the website

We do not share your personal information with any other third parties without your consent, unless required by law.

How long we keep your information

Contact form and enquiry data: up to 2 years, or until you ask us to delete it.

Your rights

Under the Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct any information that is wrong
• Ask us to delete your information (where we are not legally required to keep it)

To make a request, email fullcirclecoaching23@gmail.com. We will respond within 20 working days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes.